Vantaggi
Paid training, constant schedule, commissions.
Svantaggi
ACG is paid by ATT per call received to its small business help center. Thus, the goal has become to get customers off the phone as quickly as possible, whether or not you've truly solved their problem. If you genuinely care about customers, this focus can be heartbreaking. Your pay can be deducted based on the quality of care and ability to hit a checklist of things to discuss with the customer. Yes, this means while you're being ordered to get customers off the call, by not taking care of them your pay will also be deducted. Because the job is essentially sales, although we're supposed to be about customer service, it is not an infrequent occurrence to have management yell at the floor about The Numbers. If call volume is large, you will not be allowed to take your lunch time. Instead, they order in lunch and make you sign a form so it's all legal. Obviously, frequent refusal to "agree" to stay is grounds for termination.