27 ott 2019
Risposta di Alkami Technology
6yOur philosophy at Alkami is that feedback is accepted as a gift, and we garner and encourage it in many forms. We extend appreciation for all feedback left on Glassdoor, even the tough ones, but we are surprised by your perspective here on Glassdoor.
First, and most importantly, it is important for us to address your allegations of retaliation - retaliation is not tolerated at Alkami - absolutely and unequivocally never acceptable! This is something that we take very seriously as it goes to the heart of being able to openly communicate in an environment of trusted-accountability. We deal with any proven allegation quickly and decisively, and promote and protect a culture that welcomes open dialogue and discussions free of retaliation.
We acknowledge that we are not perfect, and we continually must work to improve. The Project Management role of enterprise-class software offerings like Alkami’s is by its very nature a very important and challenging role given the convergence of solution complexity, continuously maturing platform, and our focus on client satisfaction. It requires a rare set of organizational, technical, interpersonal, process and perseverance qualities and skills. This is made even more complex and challenging when the organization as a whole is growing and maturing very quickly.
Our efforts in support of our growth and success of our Implementation/Project Manager team include adding and promoting new leadership, quadrupling the PM team, adding educational programs, updating processes and creating tools. Based on the feedback received from our Alkamists, these efforts to scale and invest in improvements are being noticed very positively with feedback received from our most recent anonymous internal Alkamist survey and through other forms of two-way communication within the Implementation/Project Management teams.
We would welcome the chance to speak directly with you about these concerns if you feel comfortable giving us the opportunity to do so.