Clumsy management with a fatal reliance on AI - Recensione dipendente - Client Success Manager presso Alleviate

-Hasty and unclear training that throws you to the wolves with managers who have a habit of disappearing as soon as you need assistance -Incredibly convoluted policies that that management has unrealistic expectations of AI to put a bandaid on -Frustrating AI note system that is required by the company, yet leaves anyone looking at an account frustrated and confused as to what happened on the last call, which leads to frustrated clients -Overall concerning reliance on AI in workflow that is only increasing as the managers seem oblivious to the weaknesses and shortcomings of these systems. Clearly they want efficiency over quality. -Managers are overly concerned with how you spend your time while clocked in. No calls? They'll reprimand you if you read a book or do anything but look busy studying poorly structured procedural documentation. Power went out thus you can't make calls? They'll try and get you to roleplay calls with your co-workers and will punish you if you're just chatting in the dark office. It points to managers who don't understand what allows employees to do a good job and instead shows them as helicopter parents who will accuse you of time theft from the company if you take as much as an extra minute on a restroom break than what you're allowed (Which is 5 minutes) -Time at this company made my mental health crater through the ground.