As a guest lead I was left out to dry more times than I could count. I was blamed for countless situations where upper management could have and should have stepped in, but no one ever did. I would often ask for help with no urgency or response which caused significant stress. For example there was a night where our $10 million store plus our Arula store went completely offline for 3 hours meaning no transactions could be done. I was not the only manager in the building but nobody came to help me manage the situation. I couldn’t even call help desk because I was constantly having to speak to angry guests both in person and on the phone. Also, management constantly talks behind each others back and it’s unprofessional. They also speak about associates without realizing the associate is with earshot and can hear every nasty word. There’s zero work life balance. I felt looked down on because I drew a boundary regarding my availability as a manager. The expectations were just beyond unrealistic.
