Provided a wide range of services to customers in a high volume, 24 hour/7 day a week call center. - Recensione dipendente - Dipendente anonimo presso American Electric Power

4,0
28 apr 2014
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Excellent pay and benefits. Provided thorough training and upbeat work environment.

Svantaggi

The overtime during power outage events could be overwhelming and very high stress.

Esplora altre recensioni su American Electric Power

5,0
1 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Career growth opportunity. Promotes accountability. Compensation.

Svantaggi

Continuous structural changes from the top down are stressful for employees and distracts from work.

2,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Our team is genuinely one of the company’s greatest strengths. People consistently show up for each other, whether someone has a question, needs guidance, or just needs a second set of eyes. There’s a real sense of kindness and collaboration here — everyone jumps in without hesitation, and it creates an environment where you feel supported, valued, and able to do your best work.

Svantaggi

One of the biggest challenges is the lack of formal training when you start, which makes it difficult to feel fully prepared in your role. Management is often busy and not always available when questions come up, so getting timely guidance can be inconsistent. Processes and directions also tend to shift quickly — announcements are made, and then expectations change shortly after, which creates confusion. At times, upper leadership communicates in a way that feels more like talking at employees rather than engaging with them, and concerns raised by staff can be overshadowed by comments about leadership bonuses or priorities that don’t align with what employees are asking for.

Vedi recensioni per: Utile|Valutazione|Data|Tutto