Vantaggi
Insurance, benefits, 401k, $15.00 daily meal allotment when working in office, culture
Svantaggi
The claims department is so small, they don't have a training protocol. There are no training materials. It is run by one person who has been at the company for more than 10 years, but if that person is out or not available, there are no back-ups. You mainly learn when you are on the floor and that is also when your metrics count to be able to keep your job. So you have to pay good attention in class. If you have questions regarding the phone system - good luck. They run metrics like a call center in terms of claims per hour, because you have to be in "ready" status. They have a terrible time reacting to the fire claims of Jan 2025. Everything is handled reactively and not proactively.