Vantaggi
I started with no knowledge of IT support and ended up with learning a lot on how to troubleshoot computers, which helped me in my Computer Science classes.
Svantaggi
Pay was really low. They paid CDTs according to their GPAs. Highest is $14 per hour if you got a 4.0 GPA. It's hard surviving on $14 per hour. It was understood that CDTs aka interns are part-time because of their class schedules and in an interview, they asked me "What is your highest priority?" I answered that I value education for myself and for anyone therefore I prioritize school and my grades. They were not flexible in scheduling according to my class schedule. Communication across departments is not smooth. As an intern, if I needed to ask another intern or non-management employee a question, I had to ask my manager the question, who had to relay that question to that non-management employee's manager who then asks that employee or that employee's manager speaks for them. This type of communication is inefficient and it slowed down my job.