Dedicated employees but ARC only cares about $$$ - Recensione dipendente - Instructor presso American Red Cross

Morale through the whole organization (from office staff to managers) is at a new low. More changes, less pay, more layoffs and more work for who's left. As someone wrote in their review a few weeks ago, what isn't a con? Ever since merger to NHQ, they made us feel like we're conning them for $ and yet, *we* the employees are being nickeled and dined every which way. It made for a fun job to just being treated like a "widget" making $$$$ for them. - constant turnover since NHQ merger - many "lifers" left - no raises in over 7 years, despite customers paying up to $130 per class - constantly evolving policies with no input from the instructors affected - management that has no idea what instructors go through and yet continue to set unreasonable policies and expectations (many that contradict) - less support, management quickly angered by any feedback provided or when asked for help - they demand more, want to pay for less ~ (ie: they cut mileage and pay to classes DESPITE being forced to recently start delivering supplies to classes - nothing like having a long start to the day before you even see a single student) - constant cuts in class time w/ more material to teach and increasing class size - no actual breaks for instructors because of shortened class times and barely any videos, so we lecture most of class with no downtime. - customer comes first - god forbid you fail someone, need a rest break when customer wants none or better yet an instructor got in trouble because a student in class was dripping snot and clearly sick and had to be told by instructor several times to reschedule. Clearly instructors' safety is not a concern. - instructors sent to unsafe neighborhoods or have contracted classes that don't have enough space and forced to teach anyway leaving risk for injuries