Vantaggi
The mission: we help save lives. Most of the people I work with are like family-a very disfunctional family, but family.
Svantaggi
ARC is floundering-instead of addressing root cause of our problem, which is poor customer service to our donors and sponsors and no ongoing recruitment of new donors (or appreciation of existing ones), they consolidate call centers (so there is no personal touch), have no field management of Collection staff, so there are a lot who are lazy, inept and uncaring and prefer to do Facebook on their phone than interact with our donors. Drives begin late, supplies aren't taken, there are no programs to entice NEW donors, so we harass our existing ones. The latest bone-headed move is to allow more appointments to be made than we have staff able to process. So potentially (10) donors could all come in when there are only (5) appointment slots at a blood drive. Way to value and thank our donors, Red Cross! We already can't process donors in the time we are supposed to, so let's DOUBLE that amount!! Collections, Donor Recruitment and Hospital Services work HORRENDOUS hours-there IS no balance. People DREAD each day and turnover is ongoing.