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      Amtrak

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      Recensioni su Amtrak

      Customer Service Representative - Recensione dipendente - Customer Service Representative presso Amtrak

      4,0
      21 feb 2017
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Able to interact and enhance the customer experience. Free train travel for employees and immediate family. Great health, vision, and dental coverage for union employees.

      Svantaggi

      Job placement is based on seniority. Crazy work schedule unless you have enough seniority to hold a regular schedule. Forget about having weekends off unless you have more than 20 years seniority. Company does not match 401k contribution for union employees. Minimal room for growth. Management is very disconnected from front line employees. Forget about leaving on time if trains are delayed. Divorce rate is high in this industry.

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      5,0
      28 apr 2026
      Senior qa engineer ii
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Learned new technologies Worked on different domains and projects

      Svantaggi

      Too much work Less time

      1,0
      14 mag 2026
      Lsa
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great friends and Travel with plenty to see

      Svantaggi

      The culture is horrible it’s a very demeaning please. They will fire you for anything. Harassment amongst employees and by management to their employees Is extremely high. I have a MBA degree and I still can not move above the customer service level. I’m a union member and you have to pay union dues to work a non management position. The union Reps work for Amtrak to so there is a conflict of interest. The union is TCU in which they defend the company 100x harder than they do their members. TCU is not organized very well. The pay is fairly well but after union dues in medical and taxes are withdrawn your net income makes it look like you are making at least 15 to 17 an hr. As far as Work culture at Amtrak it is fueled by many rumors and those rumors are more affluent then your resume .

      1
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