Vantaggi
They truly support good patient care and set clear expectations for quality. Technical support is excellent — fast, efficient, and available when needed. Clinical guidelines are well-defined, which helps streamline decision-making. Medical directors are approachable, supportive, and genuinely invested in provider success.
Svantaggi
There is a strong focus on visits per hour (VPH), though the targets are generally reasonable. Patient volume may not be sufficient to rely on this job as your sole source of income unless you hold multiple state licenses. Reimbursement rates are on the lower end compared to other telehealth companies. The EMR is currently transitioning, so there are some challenges, though they’re manageable. The most significant challenge is getting patients assigned to you — it can be difficult to attract them from the shared community waiting room.