Terrible HR Experience - Recensione dipendente - Customer Service Associate presso Ancestry

2,0
12 feb 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Breaks and a 30 minute lunch Good employee benefits (Free movie tickets, ballet, ski, etc) Matching 401k to 6% Weekly reviews with a manager

Svantaggi

I registered a disability when I was first hired there and spoke to HR within a week of my start date. That was the last time I felt they were willing to work with me. The next two months were difficult due to unforeseen circumstances and ended with a termination of my employment for medical reasons. (They claimed hardship) Before that, they nit-picked every email and doctor's note and submitted each part to their legal team, who ultimately decided the accommodations. HR had no power. This also made responses take forever. I was constantly left waiting. HR also made no effort to speak to my supervisors. They were in the dark the whole time and in the end I had to break my legals rights and explain aspects of my condition just so they knew what was going on.

Esplora altre recensioni su Ancestry

5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Svantaggi

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

2,0
22 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The work-life balance is pretty good. I have never had issues taking time off when I needed to. The pay and benefits are on par with other, similar jobs in the area. There are many long-time employees at the company.

Svantaggi

The company is product-led, so leadership is more concerned with shipping new features than they are with making sure what they have already shipped works well. Restricted stock unit grants always come with a one year vesting cliff, whether an employee has worked at the company for two years or twenty years. They do not appear to trust that long-time employees will continue to stay at the company, even though they have many long-time employees.

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