Vantaggi
- The people that you actually interface with, and spend your time with are usually great. - The pay was ok. - The corporate office in Lehi is nice.
Svantaggi
- Almost all of the Member Services employees are being outsourced to a 3rd party customer service company. - Leadership is lacking. Beneficial action from leadership is lacking at all levels. - Decisions being made at the company always had the "business need" first, and the employee's need second. When things get tough, the employee will be the first to go. This is evident in this current outsourcing, and previous layoffs. - There seems to be a good amount of bureaucracy in the company. It seemed like almost all decisions that would benefit everybody and save money and frustration, took a long time to get implemented.