Sinking like the Titanic - Recensione dipendente - Client Success Manager presso Angi

1,0
30 mar 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Dress code. Decent base salary (should be higher for what you're asked to do). Health clinic network. Amazing co-workers who become great friends.

Svantaggi

-Almost everything. -antiquated technology. It's like rubbing two sticks together. -Not competitive in their own sector which they basically created! Exec leadership missed the boat several years ago and now it's too late to fix it. Even if it wasn't too late, they don't put the money where it needs to be to fix the biggest problems. They can't seem to drive more people to the site, which is ok because the site is very buggy because they rushed it to market. -Amoral leaders who only care about money, no matter whom they have to lie to or deceive. -Incredibly poor decision making on behalf of executives. -Ad sales people's main responsibility is to say as little as possible about the truth of the product. There is a lot of deception of the advertiser base. -Client Success' main responsibility is to beg the advertisers to stay with the advertising once they find out they've been fleeced. The system is stacked hard against new advertisers, so it is stacked hard against Client Success. -Management is more concerned with people being on the phone for 90 minutes per day than they are with them hitting renewal goals. You can get fired in four weeks for not hitting talk time, but you can last almost forever there without hitting goal. -The number of people in the Client Success department who have had to go on antidepressants is shocking. The free clinic that Angie's List provides had to start staffing someone to deal with all the depression cases. -The management is very adversarial, constantly trying to find new ways to retaliate against employees who speak their mind. -So many other problems. This is a toxic company.

Esplora altre recensioni su Angi

5,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Excellent work atmosphere with fun, friendly and intelligent people! Besides the culture, the work/life balance is great! I feel very fortunate to have this career that Angi has provided me!

Svantaggi

A lot of org changes over the years has been somewhat difficult to navigate at times.

2,0
29 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The culture is generally positive, and leadership is accessible. Management is willing to meet with employees and listen to concerns. There are talented people throughout the organization, and the work can be rewarding if you enjoy sales and helping businesses grow.

Svantaggi

The biggest challenge is the compensation structure. The company promotes uncapped commissions, but many employees feel earnings are effectively controlled through continually increasing quotas and changing performance targets. Revenue and nominal goals are adjusted so frequently that it can feel like the finish line is always moving. What's particularly frustrating is that the majority of the sales team often struggles to reach 100% of quota, yet goals continue to rise. This creates the perception that compensation expense is being managed through quota increases rather than by allowing top performers to fully benefit from the revenue they generate. Over time, this can discourage high achievers. Employees who consistently perform well are often expected to deliver significantly more results each year just to maintain the same level of compensation. When exceptional performance is met with ever-increasing targets instead of proportionally increasing rewards, motivation suffers.

2
avatar
Risposta di Angi
3w
Thank you for taking the time to leave a review. We are glad to hear that you find management accessible and enjoy working alongside the talented individuals across our team. We also hear your concerns regarding our compensation structure and quota adjustments. Our goal is always to balance company growth with fair, motivating, and rewarding compensation for our sales team. Your point about the importance of consistency and transparency in goal-setting is well-taken. Thank you again for helping us identify areas where we can improve.
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