Client Success Manager - Recensione dipendente - Dipendente anonimo presso Angi

1,0
1 giu 2017
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent pay, good work hours (if you're in the right market)

Svantaggi

Where to begin....I worked on the service provider side with advertising, so this is all related to that side....the monthly goals are set up for someone to fail from the start, when certain things that are out of your control and have nothing to do with you, affect your paycheck, but the company just won't do anything about it. The company has their own agenda....all about the money. They are trying to sell based on a dream, since the product itself for service pros, just doesn't work, selling thousands and thousands of dollars in advertising, that has zero return on their investment, but again, the negative impact is thrown onto the individual, and the company takes all liability off themselves. It's no secret that Angie's List has been in trouble, but yet the company continues to act like everything is gold, and just does not admit that they there are problems. For companies that spend thousands a year, and they still provide a product that yields no return for most. They train with the idea of actually selling on belief vs selling on results. Almost every conversation with the pros is negative in tone, no results, no return...this is a daily constant, so if you enjoy getting yelled and cursed at for 8 hours a day, and not being able to do anything about it, then this is a perfect job for you. Their selling process has certain points where you just have to lie to sell it, the company knows it, and they're ok with it, in fact, they push it. The managers put very high stress, and threatening career behaviors into driving results, and when that doesn't work, they lean on the belief that it's all the individuals fault, and take no blame on their own. The upper management within this department is awful; doesn't listen to feedback, doesn't show care or concern for the individuals, and doesn't seem to understand what we actually do, day to day. Leaders placed processes into place, that actually hindered our department from being successful (many is proprietary so I can't explain them), and continues to lay off great people because of it. Needless to say, I wouldn't recommend them to anyone!! It's a sinking ship, and I'm glad I'm not going to be on board when that happens.

Esplora altre recensioni su Angi

5,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Excellent work atmosphere with fun, friendly and intelligent people! Besides the culture, the work/life balance is great! I feel very fortunate to have this career that Angi has provided me!

Svantaggi

A lot of org changes over the years has been somewhat difficult to navigate at times.

2,0
29 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The culture is generally positive, and leadership is accessible. Management is willing to meet with employees and listen to concerns. There are talented people throughout the organization, and the work can be rewarding if you enjoy sales and helping businesses grow.

Svantaggi

The biggest challenge is the compensation structure. The company promotes uncapped commissions, but many employees feel earnings are effectively controlled through continually increasing quotas and changing performance targets. Revenue and nominal goals are adjusted so frequently that it can feel like the finish line is always moving. What's particularly frustrating is that the majority of the sales team often struggles to reach 100% of quota, yet goals continue to rise. This creates the perception that compensation expense is being managed through quota increases rather than by allowing top performers to fully benefit from the revenue they generate. Over time, this can discourage high achievers. Employees who consistently perform well are often expected to deliver significantly more results each year just to maintain the same level of compensation. When exceptional performance is met with ever-increasing targets instead of proportionally increasing rewards, motivation suffers.

2
avatar
Risposta di Angi
3w
Thank you for taking the time to leave a review. We are glad to hear that you find management accessible and enjoy working alongside the talented individuals across our team. We also hear your concerns regarding our compensation structure and quota adjustments. Our goal is always to balance company growth with fair, motivating, and rewarding compensation for our sales team. Your point about the importance of consistency and transparency in goal-setting is well-taken. Thank you again for helping us identify areas where we can improve.
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