Great Place to Work - Recensione dipendente - Answering Service Operator presso Answer Aide

The management team is incredibly supportive, always open to feedback, and genuinely cares about the well-being of their employees. This creates a work environment that encourages creativity and innovation. I feel valued and appreciated for the contributions I bring to the team.

The fast-paced environment, especially during peak call times, can be demanding and may require employees to consistently stay on top of their tasks.

I have been working with the company since August and I think everyone has been wonderful and have had a great experience so far. I am not sure what's going on with the recent negative reviews as I cannot speak for everyone but Amy and Dave are great. They have always communicated with me effectively and are understanding. There has always been flexibility and they have heard me out and assisted me when needed. As far as training it was short and Samantha was great but this is one of those positions where you just kind of have to dive in and go with the flow as it is an answering service for multiple companies and you are following a script for different clients. You won't be trained for a specific company so you have to be able to adapt and transition with all the calls which can be challenging. Overall the communication and work environment has been very positive and I'm grateful to be a part of this company. Another pro is that my office is a short commute within my home. :D

Working with different clients comes with its challenges as you don't always know everything about the particular company you are taking a call for and can be limited when it comes to assisting the customers needs. This can lead to upset callers and though a lot of customers are pleasant there are definitely some unpleasant callers.