Great company, tough department - Recensione dipendente - Customer Success Manager presso AppFolio

2,0
11 ago 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- kind hearted people work here but often leave very fast - great company values

Svantaggi

- do not value past experience - pay is very low considering cost of living - customer success department is a revolving door - management has little to no experience leading or supervising staff

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Risposta di AppFolio
4y
Glad you appreciated the company values and people but it sounds like this wasn't quite the right fit for you. Customer Success is a fast-paced role with great opportunity to engage with customers - that said, we do have high standards and expect a fast pace. We continually invest in leadership development and I'll be sure to share your feedback with the team.

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5,0
17 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great people, team, and work environment/office.

Svantaggi

Seems to be many changes with leadership/management

3,0
23 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Svantaggi

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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Risposta di AppFolio
1mo
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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