Decent place to work if you don't have to interact with anyone above an SVP. - Recensione dipendente - Sr. Director presso Appian

Completely out of touch leadership. Senior executives here believe their title makes them a leader. None have any idea how to motivate a team to follow. The CEO does not have any concept of strategic thinking, long range planning, empathy, or what it means to be customer focused. He links strategy to mean "the product we sell." He thinks empathy...well...he doesn't think empathy at all. He's a billionaire with zero connection to real people, real struggle and real life. So he has zero ability to actually attempt to step into someone else's shoes for a different perspective. Nor does he care to try. He thinks being customer focused is going to a meeting with a customer or taking them to dinner. Not a hint about ease of doing business, listening to a customer's needs and problems, understanding what a customer values, versus what he thinks he should be able to tell the customer to value. For the rest of the company that actually understands all three concepts, we know we are successful in spite of our executive team, not because of it.