Toxic environment with unrealistic expectations and stress - Recensione dipendente - Applecare At Home Advisor Chat Support presso Apple

Multiple chats, extremely strict metrics, they want you to solve mostly all angry customers issues in less than 12-15 minutes, and your AHT is the most important metric now. Apple has lost its motive for amazing customer support, and wants you to be as quick and efficient as their new AI support bot. It will eventually replace Apple-employed based chat advisors, and stick with the cheap vendor employees. No work life balance, micro-management, threatening tenured employees. It used to be a great place to work, not anymore. They’re weeding what’s left of Apple based chat advisors and putting them on action plans which causes such extreme stress and mental fatigue so that you just end up quitting. I’ve lost 6 tenured coworker friends in the past 12 months because they up and quit due to action plans for not meeting staff type average handle time. This position is obsolete. They want us out.