Vantaggi
Events on site, benefits, some great coworkers
Svantaggi
tough schedule, overbearing management, constant flow of calls without many breaks. AppleCare is unique at Apple, and unlike any other department. While in AppleCare, you will be treated like a secondhand employee. Management will micromanage you, and if you are not taking a certain amount of calls per hour, will often talk to you. In other departments, Apple treats its employee's with a much more open "start up culture vibe", where employee's have the ease of a creative space. Not in AppleCare however. You are there to take calls and that is it. I would think of AppleCare culture more in line with a pyramid scheme or MDM culture, where your existence is simply to meet numbers. I have to quit simply for the mental anguish. Apple is a great company, and I still love Apple products and upper level management. If possible join another org.