Brainwasher Company - Recensione dipendente - Cusromer Service Representative presso Apple

Micromanagement at its finest. Your lunch breaks and toilet breaks are measured in seconds. Everything impacts your score and if you take longer breaks it impacts your shifts so you dont get the chance to chose your shifts and you can forget having 2 days in a row off. By getting the late shift you receive the lunch break already pre programed in your schedule and its at 3pm when the cantine is closed, so your lunch is in the vending machine. Every call you make is so scripted that you get afraid of speaking freely so you dont get punished. They expect you to finish a call in 10 minutes but they tell you that you must stay with the customer as long as they ask. The customers are super rude and abusive because of apples policies. Your salary is so low that its almost like an iPhone price. I dont have the words to explain the mental tiredness after every day spent at this mental institution. Stay away from Apple Care!!