Vantaggi
Learn how information technology is implemented on an ISP level. Supervisory staff is nice, some are even good at their jobs. Pay is OK, work hard and you'll get better raises. You can read if it's really slow, which is almost never. Learn how to communicate technical issues to people who have no technical skill.
Svantaggi
Part time starting no matter what at the service center. Get ready to be part time for years. Company decided to keep more than half employees part time to save themselves money when affirmative care act was passed. They publicly encouraged part time there to get second jobs. Good people tend to leave because of perpetual part time status. Oppressive stressful work environment, no team building, no social aspect, prepare to hate your job and care about no one you work with, or for. Dishonest positioning of services, low data caps enforced, not explained by sales, tech support expected to clean up corporates selfish folly. Expected to use insulting high school level click through troubleshooter application, rather than using your brain like we've been doing for years. Cheap wholesale modems (Hitron, SMC) provided to customers. Customer cannot purchase their own modems, so forced to use this unreliable equipment and we are forced to pretend that they're reliable. Let's be honest, working in an ISP call center is the worst job in IT. Be realistic and don't make a career out of Armstrong.