Vantaggi
The true 'caring' doesn't stop with the employees, who are treated like family. The CUSTOMER is also very much cared for, in a sincere and true way. Every employee seems to be primarily driven by the fact that they want a happy and satisfied customer. If there are situations which are challenging, staff representing sometimes every department quickly huddles to create the best solution possible, with the customer's need being the biggest variable. The ongoing support plan offered is second-to-none with regard to value for the dollars, and includes a block of monthly hours for the flagship software services, and rights to all software upgrades. Services are provided 24/7, 365, and again, the driving force seems to always be the closure of an issue in the quickest manner possible, with a pleased customer at the end. An obvious benefit to this is a highly 'reference-able' customer base, but even THAT doesn't seem to primarily drive the service mentality and core philosophies. The company wants a happy base who uses and exercises the product to its fullest potential, and gets directly involved with the product's future. Nice place to work, particularly when the customers are so nice, too.
Svantaggi
The facility shares a parking lot with a very large and popular 'Lifetime Fitness'. Lifetime's customers are lunatic drivers in and out of the parking lot, focusing it would seem only on getting back to work after their lunchtime workout, and the lot can actually be a dangerous place to maneuver around.