Vantaggi
Senior leadership is excellent at setting objectives and communicating that to branch staff. By virtue of the Branch Manager Advisory Team, senior retail leadership was in tune with the branches. There was a clear understanding between them of how important engagement and recognition were.
Svantaggi
District leadership does not mirror the message from above, instead they had the complete inability or unwillingness to nurture or create a culture of recognition or engagement. Senior leadership tolerated failing colleague engagement scores year after year. Every year those scores are terrible, every year district leadership makes a big show of addressing it (for about a month) then it is right back to the same old story...until next year when the colleague engagement surveys come back...a terrible cycle perpetuated by failed leadership.