Absolutely do not recommend any customer service positions with this company; it's a mess and you'll have to totally dissociate to get by. It's completely disorganized, no transparency, little support from management, little to no accountability within the department. I spend a lot of my time cleaning up the mistakes of others: phone reps, adjusters, and department supervisors alike. High-tension phone calls are part of the job, you will be yelled at constantly, and sometimes just listen to customers cry about how stressed the procedure makes them feel. Coverage is complicated so the 3 days of into training I was provided didn't really help that much. Seems like managers have so much other stuff on their plate that it's hard to get support - you will really have to advocate for yourself in order to get access to things you need, answers to time-sensitive questions, etc. It took a lot of pushing in my first days to get access to programs and functions I needed for my position and when I started working remote I was sent home without any of the cables required to set up my equipment. It's been a pain of a job, honestly. Non-customer facing roles probably have it a lot nicer.
