Meh - Recensione dipendente - Customer Service Representative presso Auction Flex

Great company to work for, competive pay, supportive management. Been with the company 4 years and I am happy to say so. Set hours, guaranteed hours.

I have no cons to note. Management is very easy to work with on an issues you may have.

You only had to endure 4.5 days a week.

This company was horrific to work for. The benefits were near non-existent, and those benefits that existed several years ago were phased out with employee turnover. Customer Service pay for essentially an IT job. Mandatory week-long shifts on a 24/7 on-call phone with minimal pay to make up for it. Despite having employees regularly work from home this way, the company was adamantly against accommodations during Covid and regularly pushed employees prematurely back into the office, only to quickly about face on the policy when yet another office outbreak of the virus occurred. Management was extremely toxic- Ocala branch manager had blatant favorites- employees he took out for meals, did personal favors for, etc, while others were outright bullied. The distinction had nothing to do with how hard or well someone worked, he just had his clique of mostly younger women. He was also increasingly paranoid along with his declining likeability and regularly made wild accusations bordering harassment against those he felt didn't bend the knee quite hard enough. The Nebraska branch manager is micro-managing and extremely condescending, while somehow managing to not know much of anything about the software he lords over. The parent company is a good old boys club with little to no diversity. People of color do not tend to last long, the few that are hired to begin with. Up until very recently, they mandated a sexist dress code not allowing women to wear pants (only dresses/skirts with mandated panty-hose). Check out the lawsuits. They send out weekly emails bragging about how much money they earn, without reinvesting any of it into the staff that made it possible. At one point they were literally offering a pizza party if the website made X number of million dollars in a month, while the majority of employees were struggling financially due to pay not in line with cost of living and a joke of a healthcare plan. Employees (yes, multiple) with cancer diagnoses were criticized and degraded for taking unpaid time off work. Salaried employees are expected to work regularly work extended extra hours without any form of compensation, and even had compensation lowered multiple times without warning when company policies were changed. Employees were pulled into a meeting once solely to witness the Ocala manager chastise an employee to tears until she walked out over a private conversation she'd had when she'd criticized his management style. Management was regularly heard negatively gossiping about other employees in the public open workspace. It was well known who was "in" and who was "out" with management, and herd mentality bullying was encouraged within private group chats. Employee retention is atrocious, with long-term employees fleeing and extremely competent employees replaced with part-time interns unfamiliar with the software. leading to ongoing frustrations for customers. No chance of moving up at all, unless you excel at brown-nosing.