Availity

Client Rep - Recensione dipendente - Client Service Representative presso Availity

5,0

30 lug 2020

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Availity continues to prove how much they love their employees and look out for us. One thing I truly love is, we are ALWAYS kept in the loop. Even if we aren't management and only smaller fries at least someone let's us know what is going on so we aren't thrown for a loop. Lately they implemented "Subject Matter Experts" utilized through Teams and when I say this is a game changer it really is. Availity pays better than minimum wage and offers plenty of benefits. We are happy; not rich but we are able to live comfortably. Our supervisors are dedicated to their jobs. The only thing worse than a terrible employee is a garbage manager/supervisor and you get neither here at Availity. One last thing I forgot to mention is Availity keeps their employees in mind; with experience you can move out of this position you are not locked in forever if you cared to move up to a different position your supervisors will work with you as long as you are going through the appropriate channels and doing a solid job.

Svantaggi

In Customer service it is absolutely inevitable to run into a disgruntled client for whatever reason be it your fault or merely their own fault due to lack of basic computer skills at times. There have been multiple complaints that we are overly secure with how we process things; login processes as well but that is simply put in place for the client's protection.

Risposta di Availity

We agree Availity is a great place to work! Thank you for writing such a favorable review—we’re not sure you left much to add. We strive to run an open and transparent organization where associates can feel informed and empowered, and it sounds like it’s working. Our customer service teams are excellent at working with our customers to resolve technical challenges and questions—even the occasional disgruntled customer. Many of our customers choose to work with us because we are a secure business, and they trust that their information and their patients’ information will be safe. Again, thank you for your feedback. We are glad you’re here!

Client Rep - Recensione dipendente - Client Service Representative presso Availity

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