Needs to take better care of the people who do the work, - Recensione dipendente - Tech Support presso Avaya

Metrics driven, but the metrics don't alway make sense to the employees. Get trained on values annually but doesn't seem to apply to management. Pay raise slow to non-existent. Layoffs annually or even more often often. Drive to move support to Business partners is losing once profitable business lines. Penny wise and pound foolish. Limited training opportunities. Online training is all very well but sometimes you need more.