Vantaggi
Technology is the pro in this company. In particular the remote support embedded technologies and the multi-modal capabilities. However, Avaya has not been able invest in refreshing its technology road map for the future and not prepared for the market shifts.
Svantaggi
One of the biggest cons in this company is that most of the profits are going to the investors, therefore any CAGR (corporate annual growth rate) which should have a portion allocated to R&D is just simply not there. Eventually the company will not survive if it keeps on this trajectory. The underlying agenda of the investors is to show the company as EBITA positive, however the company sacrifices the future in doing so. The company also struggles in being dominated by services revenue rather than net new business which has continued to erode sales performances.