Vantaggi
Customers that have remained are loyal, which is appreciated. Employees and customers are why we all loved working at Avaya. We have great premise based CC products but the constant churn of executives with different visions/ideas as it relates to cloud, hasn't allowed us to position ourselves in the cloud space and sales and revenue has suffered as a result. It's a vicious circle.
Svantaggi
There have been so many layoffs to account for the lack of revenue it's counterintuitive given we have no viable cloud product to sell. It's not an issue with sales, it's an issue with executive direction and R&D who are continually being asked to reinvent a product that never gets introduced to the market. It's always, "wait 6 months and it will be amazing".