Vantaggi
1) Discount on flight training, but even with your discount it's still more expensive than competitors. 2) You learn a lot about aircraft maintenance.
Svantaggi
1) Horribly toxic work environment - CSRs are often the scapegoat for poor management; they are constantly berated and never complimented or thanked for the work they do. 2) Over-worked, under-paid - there is way too much responsibility placed on a position that is staffed by three part-time employees every week. This leads to communication issues and lots of details falling through the cracks. 3) Poor management - management refuses to look in the mirror and accept that things may not fall through the cracks as often if they were to invest more in staff and better technology - but that would cost money, so they don't do it. 4) Blatant workforce discrimination.