Misled and disregarded - Recensione dipendente - Teller presso BECU

1,0
25 ago 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Competitive health, dental, and vision plan

Svantaggi

Inflexible towards school schedules, despite offering the benefit that's reimbursed college tuition. Team is stressed out/pessimistic/under-staffed (at least three highly knowledgeable people left the teller team during my month there) Management is disorganized Pension plan requires 5 year commitment to be eligible Break rooms are run-down and musty Training is boring and drawn out way too long Team members don't follow the rules - everyone will tell you a different answer when asked the same question. It makes deciphering the "correct" way to do something, difficult. Pay is awful - some employees are working two jobs and 80+ hours/week to afford living costs The software they use is slow and crashes often

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Risposta di BECU
4y
Thank you for your comments and service to BECU. As a credit union, we believe our employees are our greatest asset and are dedicated to setting them up for success both personally and professionally. We recognize the role education plays in achieving long-term financial health and encourage employees to continue their education. We’re sorry this was not your experience. We are also committed to making ongoing advancements to our technological capabilities and providing our employees with the proper resources and trainings needed to effectively perform their responsibilities. For example, we recently upgraded our employee training platform with enhanced interactive modules. Your input is important as we always look for ways to improve upon our employee experience. We have shared your feedback with our leaders to ensure we’re providing a consistent experience across the organization.

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5,0
18 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Self manage, managers don’t micro manage. Remote work. Great benefits. Good culture. Competitive pay.

Svantaggi

There can be lots of changes when you’re hired.

1
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Risposta di BECU
3mo
Thank you for sharing your feedback. It’s great to hear that you value the autonomy in your role, the trust from managers, and the flexibility of remote work. It’s also encouraging to see benefits, culture, and pay recognized as positives — those are important parts of the overall experience. We also understand your point about the pace of change, especially early on. Starting a new role can already be an adjustment, and navigating changes at the same time can add complexity. While change is often part of growth and improvement, your perspective is a helpful reminder of the importance of clear communication and support during those transitions. Thank you again for taking the time to share your experience.
1,0
19 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There are many employees who care about the mission, values, each other, and members.

Svantaggi

Within the Technology organization, there is growing concern regarding the consistency and transparency of hiring and promotion practices following the 2023 CTO transition. Over a relatively short period, the composition of senior leadership changed significantly, with a large percentage of new hires and promotions appearing to originate from overlapping professional networks, referral pipelines, or ethnic background. There is perception that advancement opportunities increasingly favored candidates connected to existing leadership circles, raising concerns about whether hiring standards and evaluation processes are being applied consistently across Tech. As these leadership changes cascaded through reporting structures, teams became increasingly homogeneous in background and prior affiliations. This contributed to employee concerns about reduced diversity, diminished internal mobility, and the potential for affinity bias in hiring and promotion decisions. The resulting leadership composition also became noticeably less diverse over time, which contributed to perceptions of affinity bias and employees outside the dominant leadership network can appear sidelined in promotions, influence, and career growth opportunities, contributing to a perception of favoritism and inconsistent standards. As leadership composition became noticeably less diverse, the corresponding teams become less diverse as well.

2
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Risposta di BECU
1mo
Thank you for taking the time to share your feedback. We appreciate your recognition of the many employees who remain deeply committed to our mission, values, members, and one another. Those connections are an important part of what makes the organization special. We also understand the concerns you've raised regarding hiring, promotion practices, and career growth opportunities within Technology. Perceptions of fairness, transparency, and equal opportunity can have a significant impact on trust and engagement. When employees question whether processes are being applied consistently, it’s important that those concerns are heard and thoughtfully considered. We will ensure this feedback is shared. Your advice around transparency, accountability, and independent review is noted. Building confidence in hiring and advancement processes requires ongoing attention and a commitment to ensuring employees feel opportunities are accessible, merit-based, and clearly communicated. Thank you again for sharing your perspective. Feedback like yours helps inform important conversations about culture, trust, and employee experience.
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