There are times when other coworkers call off or are late which can be hard, but that's not really the managers fault. They have an on call scheduler you can notify right away, so they try to get you off work as quick as possible. They offer PTO, but sometimes it's hard if you're sick and trying to save for a vacation. I heard they are trying to work on this though since it's something everyone seems to complain about. Although sometimes it's hard working with parents and some clients, the managers and admin staff always try to make sure we feel appreciated which is nice.