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      BMC Software

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      Recensioni su BMC Software

      Big Changes in CSM - Recensione dipendente - Customer Success presso BMC Software

      3,0
      31 ott 2024
      Customer success
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The new concept of account assignment and division of teams, makes sense and could be for the best.

      Svantaggi

      Leadership should have worked with the CSM team on designing the new process as we are the boots on the ground and could have made this new process more intuitive.

      avatar
      Risposta di BMC Software
      1y
      Your feedback and thoughts are very helpful. I hope you are sharing your thoughts with your leadership. Creating a friendly and supportive environment is very important to us. I am sure your feedback would be appreciated!

      Esplora altre recensioni su BMC Software

      5,0
      11 mag 2026
      Intern
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great job and very fast paced

      Svantaggi

      No cons- it was good

      2,0
      26 giu 2026
      Business development representative (bdr)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      They hardly ever fire anyone.

      Svantaggi

      They hardly ever fire anyone. Comp plan is terrible. You get paid on Opportunities sources but there isn't any criteria written down on what makes a discovery call turn into an opportunity. Leading them to cherry-pick deals and choose if you get paid or not. They don't have product market fit. The entire new logo space didn't close anything last year. Getting placed in a good, high paying seat is all dependent upon nepotism. No clear path for growth. Constantly moving the goal post and changing promotion criteria. The promotion path leads you to a role that has historically not closed a deal and the role is a huge pay cut for some BDR's leading to high churn or career BDR's.

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