Vantaggi
Diverse problems Regional management is great Better retail employer than most
Svantaggi
The reality of this job is a company that uses you as a proxy to sell memberships. If you get lucky and have the curiosity you might actually get to solve some problems, and be genuinely helpful. The company is actively working against you because it's operating from a 90s point of view in terms of computer repair. Now the real. You will get burned out. Between appleholes who need their dumb iPhones fixed immediately or expect you to wave a magic wand and unlock their android/iPhone (I swear I've never set a password!) and older folks who have had their lives destroyed by tech support scams, you'll soon realize GS is a department stuck in a 90s mentality of Retail IT Support. You will grow to hate scammers. Through empathy and active listening you will learn more about social engineering and the psychology of victims better and faster than a senior SOC engineer because you will have far more exposure. It doesn't matter if you can fix a Wi-Fi issue in ten minutes through downloading a driver. You are heavily incentivized to sell the membership, check in the computer, and turn that ten minute turn around into several days. It's stupid, wasteful, and myopic.