Horrible attendance policy - Recensione dipendente - Customer Service Specialist presso Best Buy

1,0
1 dic 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The discount was probably the only thing I like about working here. It isnt even that great, but it made the place worth staying at for awhile.

Svantaggi

The "goals" they gave you every month were downright outrageous, at least at my location. I worked customer service (which I guess now its considered both checkout lanes and actual customer service desk) and they gave me a minimum of 30 apps a month. 99.99% of the time, I was dealing with rude, obnoxious people who were mad at me because apparently it was my fault that their product didnt work or something. The attendance policy was downright ridiculous. I missed two days of work in maybe 4 months, which to me, is not that bad considering alot of other employees called off more than one time a month, and I got put on final warning for "excessive absences" when one of those absences was excused by a doctor's note. The pay wasnt worth the hours I was getting. I got maybe 15 hours a week if I was lucky. When I asked why, they said it was because I wasn't meeting my goals every month, yet wouldn't give me a chance to actually meet them by putting me in a position to. I asked to be put in front lanes to help me get my app number up, but then constantly would be put at customer service and ridiculed for not having more than maybe 10 apps a month. I am not a shy person either, and would ask even people at customer service to apply for a credit card regardless of how angry they were at me for whatever.

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5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great General Manager, that’s about it.

Svantaggi

All of the leadership besides the GM were unprofessional. They couldn’t help it but most were incompetent.

3,0
30 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Svantaggi

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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