Tolerable for a Time - Recensione dipendente - Sales Associate presso Best Buy

The manager in charge of Geek Squad also handles scheduling for the whole store, and they are utterly incompetent at it. They disregard availability information and put the onus on you to make sure they don't mess up. They often catch an attitude when a change is needed, and would forget about time-off requests unless reminded constantly in the weeks leading up to it. It was common to hear managers openly disparaging subordinates behind their back during break, and there was also strong resentment between managers. It was an uncomfortable environment more often than not. Management alternates between being completely hands-off to a detrimental degree, and micromanaging interactions based on how far away deadlines are. Many customer service actions require a manager to sign off, but they often took a long time and multiple requests to respond. It is encouraged to stretch the truth and employ predatory techniques to coerce customers into purchasing memberships. Several of the best-performing associates straight up lie to customers, and are praised for it by management. I did not feel comfortable doing so and was consistently pulled aside by management to "practice" coercing customers.