Miscommunication and Chaos - Recensione dipendente - Customer Service Representative presso Best Buy

2,0
30 dic 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

1. Consideration of availability while assigning shifts. 2. Friendly atmosphere.

Svantaggi

1. Miscommunication: - For the longest time after being selected I didn't know that I was selected and I was job hunting like crazy because the emails meant for me were being sent to someone else by mistake. - When I did get the hint, I emailed and called multiple times but didn't get a clear response, so I had to go to the store to clarify things. - During the interview I was told that I am being hired for a seasonal role, but in my offer letter, I was categorized as a 'permanent, part time' employee, and I was treated like a seasonal - I received my first paycheck after more than one month of being hired because of a silly technical issue which no one had time to check and resolve - A day before my last working day, I received an exit form, with no effort of conversation about the termination, and disregard of my effort to have a conversation 2. Low wages 3. Insufficient hours 4. No proper training: You begin with an online training, which is the perfect example of what is called 'information overload'. Then you get a practical training of 5 minutes and are expected to excel in the role.

Esplora altre recensioni su Best Buy

5,0
25 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

discount schedule maintaining just one area clean and knowing about the better product

Svantaggi

Training, managers being on your bubble everyday knowing you’re the top rep and know how to do your job

3,0
30 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Svantaggi

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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