Customer service management cannot get their acts together or deliver on promises. WE are not getting promotions as frequently as promised when hired, or even when the system changes. People are promised raises that they never get. Customer service is promised rewards they never get. Supervisors are not trained well, and are promoted without receiving help or direction. Any direction that is given changes literally the NEXT DAY. Deadlines always fall through, and management doesn't listen even though they wear silly t-shirts that promote how well they do listen.
Lack of accountability from upper management is driving away talent.
