Employees left to carry the weight of broken promises - Recensione dipendente - Customer Service Representative presso BigBattery

1,0
31 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You quickly learn how to manage angry customer—because that’s most of the job.

Svantaggi

The organization carried a poor reputation, and instead of fixing root issues, staff were expected to smooth things over with frustrated customers. Leadership ignored serious concerns and allowed false promises to continue, leaving employees in an endless cycle of damage control. Being forced to defend decisions that weren’t yours while leadership hid from accountability was draining and demoralizing. It was less about customer service and more about covering up failures.

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5,0
3 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Management is always willing and able to help me reach my goals. I have never been a part of a company where the leaders would make time to help me become successful.

Svantaggi

I have no cons to list.

1,0
2 apr 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The only positive is the coworkers, who are supportive and try to help each other survive this environment.

Svantaggi

Management consistently abuses employees by assigning work far outside of their roles without any support or additional compensation. The company refuses to hire enough staff, forcing employees to take on overwhelming workloads until they are completely burned out. Upper management, specially the CEO, shows little to no respect for employees and appears more focused on ego and personal pride than actually running the company effectively. Leadership is disorganized, unprofessional, and lacks basic management skills. Employees are treated as disposable, and their well-being is clearly not a priority. On top of all this, there are little to no benefits.

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