Customer Support - Recensione dipendente - Customers Support Representative presso Blizzard Entertainment

4,0
3 ago 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working in a fairly young environments, with people who are passionate about their products and know what they are taking about, fairly decent money for an entry level, free games and some extra goods

Svantaggi

As any other customer support job: the job gets repetitive very fast, it's at times frustrating to deal with customers, getting the perfect shift is hard (took me 2 years), it's very difficult to advance in your career from CS, annoying quotas and performance targets to reach which are not always possible

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5,0
2 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really great people, best and kindest in the business

Svantaggi

Compensation is on lower side

2,0
23 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Depending on the team, you get to work with some great people. - Company events are fun and make you temporarily forget that you're still in a corporate environment. - You're near the games being released.

Svantaggi

On the surface, the company talks a big game about being structured and performance-driven. In reality, it feels pretty chaotic once you’re actually in it. Expectations aren’t clearly defined, and what “success” looks like seems to shift depending on the week or who you’re talking to. You end up spending more time managing optics and trying to stay aligned with moving targets than actually doing solid engineering work. What makes it worse is how management handles team dynamics. Toxic behavior doesn’t really get addressed — if anything, it sometimes feels like it’s enabled. Feedback can feel very one-sided, and when you raise concerns, they’re not always taken seriously or represented fairly. There are definitely moments where the narrative about your performance doesn’t match the reality of what you’re actually doing day to day, which slowly kills trust. At a minimum, leadership needs to get better at clear communication, setting stable and objective expectations, and actually supporting both engineers and managers. Without that, even strong teams start to feel dysfunctional. Compensation doesn’t make up for it either. It often feels like decisions are driven by cost-cutting rather than recognizing real impact, which makes the whole environment feel more transactional than motivating. Overall, I wouldn’t recommend this place in its current state, especially if you’re an experienced professional looking for a stable, well-run role.

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