BoilerJuice

Please don’t do it! - Recensione dipendente - Customer Service Representative presso BoilerJuice

1,0

5 dic 2025

Customer service representative

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Taking your final steps out of the company

Svantaggi

Massive turnover of staff! Like a cattle market! It’s a shock if you actually stay beyond 4 weeks by either being told to go or leaving as the environment is toxic, clicky, training non existent and zero support from team leaders

2,0

5 ott 2024

Customer service associate

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

no weekend is the only good thing to work there

Svantaggi

Everything was good during the training. once we started getting on calls , it was far from perfect. we were being told to be firm and empathies with the customer in each call but with no proper solution. Every time customer called to take an update about their product and the only thing we could say is apologies and as we didn't have any information. we were then told to escalate it to the proper channel and it wasn't resolved for weeks. customer again end up calling with no update. even at times we genuinely wanted to help customers but we were not allowed to make a direct contact with the vendors as it has to go through with the team leader. I understand this point as well but there were some customers aged 75+, disabled, and one lady literally cried . I am sorry but this is not customer service at all and this wasn't I had signed for,, The Team leaders are quite unsupportive and we were were being watched like for every call made me really uncomfortable at times. people were being laying off just like that without a proper intimation. I started getting anxiety issues . this is unethical in my opinion.

Risposta di BoilerJuice

Thank you for sharing your detailed feedback. We're pleased to hear you appreciated the work schedule, and we’re sorry to learn about your concerns regarding the support and escalation process. Delivering positive customer experiences is something we take very seriously, and we understand how important it is for our agents to feel empowered to assist customers effectively. Our aim is to ensure that all team members feel supported, both through clear processes and by fostering a collaborative environment. While we work to balance this with quality and compliance requirements, we’re always looking to improve the resources and tools available to our teams. We also encourage open dialogue with our management team, who are here to support and address concerns as they arise. Timely feedback helps us respond more effectively, and we encourage team members to raise issues directly whenever possible. Thank you again for sharing your experience. We appreciate your input and wish you all the best for the future.

Please don’t do it! - Recensione dipendente - Customer Service Representative presso BoilerJuice

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