Shocked how bad it has become - Recensione dipendente - Customer Service Agent presso Booking.com

1,0
17 apr 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Friendliest colleagues I have ever come across. Very Multicultural learn a lot from people around you.

Svantaggi

Horrible hours, Treated like children business updates make you feel like they care about the customer service colleagues when they really dont. Terrible pay considering they want you to be available from early early morning till really late at night every single day. If i knew it was going to be like this i would of never joined the company many people feel this way also. Cant wait to get a new job where i can actually live a normal life and see friends and family. Try to amend your work schedule and they will find anyway to not let you. Seems as though if you work a fountain street its a good place to work. Ian Brown seems like a genuine person who has real goals for the company but the way customer service agents are made to feel i honestly dont think he knows whats happening at the lowest level.

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Risposta di Booking.com
10y
Hi and thank you for your review. Although I am clearly disappointed that you feel the way you describe, I am grateful for the feedback so we can continue to work on getting better. I can assure you that we do care about all of our colleagues and fully appreciate that you and your team mates are the ones dealing with our customers everyday. Clearly we are a 24/7 business and do need colleagues throughout the day and at weekends. This would have been explained at your interview. However, this should still allow for an appropriate balance. I would ask you to pick up any specific concerns with a member of the People Team or email me directly. Thank you Ryan

Esplora altre recensioni su Booking.com

5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great, definitely recommend if looking for start up

Svantaggi

No cons all pros only

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Risposta di Booking.com
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3,0
18 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The team had a fun environment.

Svantaggi

You have to deal with tough customers.

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Risposta di Booking.com
9h
Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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