Worst CS environment I've ever worked in - Recensione dipendente - Guest Specialist presso Booking.com

1,0
25 set 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- good lunch (but not enough time to actually eat it) - standing desks I can't think of anything else

Svantaggi

- terrible managers, - oppressive and intense disciplinary culture, - hardly any time allowed to go to the toilet (I constantly needed to pee!), - odd team building meetings that weren't fun and made no sense, - a lot of grumpy, stressed colleagues, - not enough customer service staff to deal with the huge influx of complaints over the summer. Hence your service score is always depressingly low because customers had to wait 60 minutes before finally speaking to someone, - the air con constantly broke down so it was insanely hot all the time, - the salary is a joke You feel like a cog in a machine.

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Risposta di Booking.com
1y
Thank you for taking the time to share your review here. It is clear to us that your experience at the company was not positive, so say the least. We are sorry to hear about all these matters you mentioned, and we are disappointed to hear about your experience with the management team and the workplace culture as it does not reflect the values of our company. Please know that we take such matters seriously and therefore we recommend you reach out to our confidential 24-hour Ethics & Compliance hotline to report any issues you experienced or witnessed. The reports are investigated thoroughly, as it is important for us to create a better workplace environment for all our employees. The hotline is available to former employees as well. We wish you the best with your career. The Booking.com team

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5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great, definitely recommend if looking for start up

Svantaggi

No cons all pros only

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Risposta di Booking.com
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3,0
18 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The team had a fun environment.

Svantaggi

You have to deal with tough customers.

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Risposta di Booking.com
1d
Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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