work - Recensione dipendente - Customer Service Advocate presso Bread Financial

they want you to play mental health therapist, out dated systems, they say the want you to do grow and develop. they have time for it. when you ask to due it they say we are to busy to take the time. Management change about every 6mths or so. They tell us to due 15.00 credit for late fees but if customer push back give the full late fee. if you give to many full late fee you can be put on a wright up. If a customer becomes verbal abuse you have to take it. You can't end the call or stand up for yourself. You are told to take or pass up the the sup line. you could be on hold for at line for more then 30mins. Then you can get on a wright up for using the sup line to much