Terrible management - Recensione dipendente - Associate presso Bread Financial

Severely lacking in structure and functionality. The way they want things to operate vs how they actually operate are vastly different. You're not provided with all the tools to do your job to their standard, and when there's a system or IT issue you rarely get it resolved. There is a huge miscommunication issue between management and staff, and a lot of the time they omit important information. Getting sick is a challenge, they offer a limited amount of PSL but if you have to leave or take the day off without PSL you incur attendance points. You're ranked based off your calls and productivity, so when the phone lines are mixed up and calls come through that you shouldn't receive you have to transfer which negatively impacts your rating. Seems to be set up to reward those who disregard the customer's needs and hurts those who do our best to assist customera.