Vantaggi
pretty easy to get time off when you need it
Svantaggi
The board (HGAC) who oversees our project makes decisions without either thinking them through or ensuring that support is in place to execute those decisions. That is how we ended up in a call center where our customers get horrible service. We don't have the right technology or enough workers to service the customers. Our customers have to do everything by fax, and faxes are uploaded electronically. There is no way to know who the incoming fax is from until the application is processed. So, the customers send applications over and and over over again - and keep calling to see whether the fax is here - but we DON'T KNOW, so we can't tell them! I heard our regional manager tell a state representative that it takes 5-7 days to process an application. That is a LIE; it takes more like 5-6 weeks, and that is usually only after a customer calls to complain, and only if we didn't lose the application to begin with. The call center was a very bad idea that was executed very poorly. I used to enjoy helping the customers; now I am embarrassed to tell anyone where I work.