Vantaggi
Very nice management that are not overbearing. Opportunity to move around in the company. Helpful coworkers who are willing to do many things to help you. Stable schedule.
Svantaggi
The claim reps don't just handle claims they are required to spend 2 hours at least of their day to take inbound service and FNOL calls. Service calls should be kept to customer service and FNOL should be kept to the loss reporting unit. At times the call volume is so high you can not get any work done. If you get a FNOL claim you are required to assign the claim to yourself- even if you've already had several claims assigned to you that day. Reps have been getting 5-10+ claims on FNOL not including claims assigned to you. Answering service calls feel like you work as a customer service rep- or secretary...answering questions on random claims and talking to medical providers or angry customers that you have no idea what is going on. It creates more work that aren't relevant to the job or our claims and makes it hard to get things done. It frustrates everyone.