Too much responsibility, not enough support - Recensione dipendente - Office Manager presso CTMS (Ohio)

we are nimble and agile in our environment, high stress at times as with any technical job but overall, seemingly great attitude towards employees. very diverse company.

sometimes hours can get long when there are emergencies.

• Learning environment that encourages questions • Co-workers willing to help/teach if asked • Reimbursement for passing certification exams • Company always respects a healthy work/life balance

• Poor/Little communication between technicians and upper management • Projects tend to be chaotic with structure/procedures created on the fly • Projects commonly scoped without consulting with technical resources, causing unforeseen slowdowns and additional/unneeded work • Departments almost always understaffed • Discrepancy in salary for positions based on obtained certifications, and not actual work experience • Specific clients receive “special treatment” and priority over other long-term clients; causing several clients to leave in the past couple years • We went through THREE different payroll suites in 2024