Everyone wants to be a systems manager. - Recensione dipendente - Bank Specialist presso Cabela's

This will be long, I apologize. But, there are some things about this company that people need to know before applying or looking for a career. This job might honestly have been one of the biggest mistakes I have made. The customer service side of the building is plagued by a management team, including supervisors, that are system managers, who have very little experience or caring for the employees, or customer. The call center has been in a period of turmoil, 45 minute wait times to get to a customer service representative, then the customer would be place on another 45 minute hold to speak with someone else. I am not exaggerating, it has been 45 minutes both ways, for about 5 months. It is getting a little better. When this was going on supervisors have been doing a laughable job at even supporting the call center. My supervisor went one point at not even acknowledging I was there for two months. I literally sat twenty feet from my supervisor and they walked past me 10-15 times a day, but never even made eye contact. In the middle of the 45 minute wait time to speak with a customer representative, we actually had a company policy 'change' tightening up the dress code, and removing cell phones from the company floor. Yeah, it probably needed to happen, but there were moments where customers were waiting hours to get a hold of someone, and we start having department meetings about a flipping dress code, in a call center. How do you expect the people working with the customers to take it serious, when the managers don't? This job also requires you to show up 15 minutes before your shift (without being paid) to get your workstation up because you have 15+ computer screens and and programs to open up. If you do not get there early to get this done, you will be late, and docked accordingly. Meanwhile, the supervisor will stroll in late constantly, or will have a shift that starts at (for example) 12pm, they log in, go downstairs, warm up their lunch, and the first 15 minutes of the shift is spent eating. That call center is plagued by a do what I say, not what I do. I dearly wish senior management would step foot in the call center past 5 pm. I have seen supervisors write up employees for using their cell phone on the floor, and then ten minutes be sending a snapchat to their significant other, at their work station, which they are also not allowed to do. A few months ago, they instituted a pay differential for the night time shift. Which seemed needed. However, during my training class the scheduling manager came in and requested to get as much morning coverage as possible. A couple of other outfitters and myself actually switched out our school schedule to help, 6 weeks later, they instituted the higher pay for working at night which I am no longer eligible for. At my twenty-five hours a week, moving me schedule around to help the company around cost me almost five hundred dollars, ( I am a broke college student). One of the saddest things at this place is how they give recognition for giving 100% score for customer service. They do always recognize excellent customer service (executive management not lower management). Its really cool when the come down to the call center with balloons and what not, and recognize excellent customer service. I went my supervisor and asked what I could do to improve to get a 100%, the supervisor said they would explain it later, never did. In my seven months, have not seen this form, or requirements, or been given any feedback on how to get a perfect score. I messed up one call, and was written up the next shift. The training group I was hired with, had 4 people graduating within a year, we were all told that starting in the call center and then moving up and working in other areas of company would be readily available. This was a flat out lie. Another outfitter and I are perfect examples of what the new executive team wants, decorated veterans about ready to achieve degrees in accounting ( I think his is finance), and we cant get full time jobs there when we graduate. (Cabelas is trying to become apart of the 100,000 jobs mission). Not only can we not get full time jobs there, neither one of us were able to get any help from HR, or any management figure. Collectively, we talked to 7 people. I quit a while ago, I think he will be quitting next week. Someone actually told my friend to turn down actual full time job offers for when they graduated, to stay full time in the call center until a better full time job within the company comes up. Seriously? This place is the spitting image of do what I say, not what I do. This includes the company values. I have no clue how many cardholders the company has lost because of the hold times, but I know I canceled over 12 cards because of it, some of them black card holders. Sorry if this isn't proofread, I already typed more then I expected, I could tell a lot more stories about this place, but I think I said enough.